Refund policy

ast updated: September 9, 2026

At DRIFTPOD, we want you to feel confident in your purchase. If something isn't quite right, eligible items may be returned within 30 days of delivery.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition
  • Be free from stains, odors, pet hair, or other signs of use
  • Have all original tags and packaging, where applicable
  • Include proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

To start a return, please contact us at support@driftpod.com

 with your order number and reason for the return.

Please do not send a return without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for any applicable return shipping costs.

Original shipping charges, if any, are non-refundable.

We recommend using a trackable shipping service when returning an item. DRIFTPOD cannot be responsible for return packages lost or damaged in transit.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your DriftPod arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at [YOUR SUPPORT EMAIL] and include your order number along with clear photos of the issue.

We'll review the situation and work with you to make it right.

Non-Returnable Items

For hygiene and safety reasons, items that have been worn, used, washed, altered, stained, damaged after delivery, or returned with odors or other signs of use may not be accepted.

Gift cards and items specifically marked as final sale are also non-returnable.

If you're unsure whether your item is eligible, contact us before sending it back.

Exchanges

If you'd like a different size or color, please contact us at support@driftpod.com

Availability cannot be guaranteed. Depending on the circumstances, the fastest option may be to return your eligible item and place a new order for the desired size or color.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or card provider to post the refund to your account.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact us.

Order Cancellations

We begin processing orders as quickly as possible. If you need to cancel or modify an order, contact us immediately.

We cannot guarantee that an order can be changed or cancelled once processing has begun.

Contact Us

For return or refund questions, contact:

DRIFTPOD
Email: support@driftpod.com